ARLINGTON — About 1,250 ticket-holding fans were delayed, relocated or forced to watch Super Bowl XLV on television monitors Sunday because of problems installing temporary seating at Cowboys Stadium.
The NFL said 850 of the fans were moved to comparable or better seats. The others will receive a refund of $2,400 — triple the face vale of their $800 ticket — and were allowed to watch a live feed of the game in the stadium.
"The safety of fans attending the Super Bowl was paramount in making the decision," the NFL said in a statement. "The Dallas Cowboys and city of Arlington officials are in agreement with the resolution."
Arlington fire and police officials said they were not to blame for the confusion.
"We've been involved with the seating issue from the get-go," said Arlington Assistant Fire Chief Alan Kassen. "Our goal has always been to get the fans in as safely as possible, and although it took us longer to get the seats installed than we planned, the Arlington Fire Department did everything possible to ensure the safety of the fans."
Kassen referred additional questions to the city's clearing house for public-safety updates.
There, Arlington police spokeswoman Tiara Richard clarified the city's position. The city's fire marshal "played no role" in deciding that the unfinished seats would not be used because the NFL never asked the city to inspect those.
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